Bert conducted a Business Process Review for the Information Technology Services Division in support of the cross-government Electronic Forms Initiative.  Bert facilitated workshops and established an Operational Framework for delivery of services by this central support group.

In the role of Business Analyst, Bert provided his skills in workshop facilitation, business analysis and modeling for ICBC on the Photo Radar Project. Bert was responsible for designing the business process, data requirements, work flows, and integrating the manual and system processes of three operationally distinct organizations in the management and tracking of issued photo radar tickets.

In the role of Business Analyst, Bert provided his skills in project definition, workshop facilitation, business analysis and modeling for enhancements to the Accounts Receivable System as part of the Traffic Safety Initiative. Bert was responsible for defining a joint project structure between the Ministry of Attorney General Court Services, Government Agents, and the Motor Vehicle Branch of the Ministry of Transportation and Highways. The purpose of this project was to enable common accounts receivable and ticket processing business functions between these related organizations. Bert was responsible for documenting the business processes, preparing system specifications and for bringing these organizations to consensus on resolution of several long standing issues.